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Is there a measurement tool that we can use to gather baseline data on staff's knowledge, willingness and/or readiness to participate in performance management and quality improvement initiatives, or a baseline to assess an organization's culture toward quality improvement?
What I am looking for is different than assessing whether we have a system in place which is assessed in the Public Health Foundation's Performance Management Self-Assessment tool. I am curious to learn more about perceptions of staff culture, accountability, knowledge, etc.
Thanks for your time and insight!
Gina
We gave a quality culture
We gave a quality culture survey to our staff at an all-staff meeting prior to initiating our efforts to develop a quality culture, and we use those results as our baseline. We continue to give it at our all-staff meetings every 6 months to monitor our progress. There are 16 questions which help us monitor staff's perceptions. Staff score the questions using the following key: 0= No awareness or activity in this area, 1= Awareness and discussion, 2= implementation in some areas, 3= implementation across the organization, and 4= implementation and ongoing evaluation. The survey is a modification of an assessment tool we found on-line, and I'd be happy to share it with our results. Just email me Bartowr@stlouis-mo.gov
Rhonda Bartow
I would recommend using the
I would recommend using the tools available through the Roadmap to Quality Improvement. There are a few assessment tools there. Once you do the culture assessment, there is guidance on how to move each key ingredient to a quality culture forward! A great resource. Good luck! http://qiroadmap.org/assess/
please see a new post from
please see a new post from Rhode Island Dept. of Health about a survey tool to measure implementation of the NACCHO Roadmap. this is a story you may wish to replicate in your health department (state, local, or Tribal)!