Forums:
I am a graduate student in public health at the University of Southern Maine's Muskie School of Public Service. For a public health performance improvement and accreditation preparation project I am working on, we are looking examples of surveys that assess "customer" satisfaction. We are defining "customer" synonymously with stakeholder (as opposed to client or patient).
Would anyone have an example of a survey you've used in your public health departments use to obtain information on stakeholder satisfaction?
Thank you very much!
Fleur Hopper, MSW
MPH student
University of Southern Maine
Fleur-- we are currently
Fleur-- we are currently investigating outside vendors to administer our surveys. We have been looking at Gallup, Modern Surveys, Best of Companies, and Kenexa. For the lower price, we are looking to do the Best of Companies, however, they don't give any service after the survey is done-- we would have to put our plan in place.
Hi Fleur,
Hi Fleur,
My health department has a patient satisfaction survey we use to gather data on patients' perception/satisfaction with wait time, services, cleanliness, privacy, etc. It was designed by our state department for public health for all local health departments to use. I also have a qualitative survey I distributed to partners in our local public health system assessing their satisfaction with our agency. I don't mind sharing either survey. Please email me directly if you are interested.
Beth Willett
Public Health Services Manager
Clark County Health Department, KY
bethv.willett@ky.gov
www.clarkhealthdept.org
@CCHealthDept
ASTHO has a great toolkit for
ASTHO has a great toolkit for assessing customer satisfaction:
http://www.astho.org/Accreditation-and-Performance/Measuring-Customer-Sa...
I would recommend that you
I would recommend that you look at the Astho guide: Measuring Customer Satisfaction- Nine Steps to success.
I have it downloaded-- message me if you would like me to send you a copy
Sincerely,
Jill Almond; jalmond@tulsa-health.org
@Fleur Hopper:
@Fleur Hopper:
I am currently developing a stakeholder satisfaction survey for the Vermont Dept. of Health. Wondering if we could connect and share notes.
Judi Blakely
MPH Candidate
Walden University
judith.blakely3@waldenu.edu
Judi Blakely
MPH Candidate, 11/15
Walden University